Internal requests that stop living in WhatsApp
A ticket queue for the questions employees actually raise — IT access, HR paperwork, a broken chair — routed to the right handler with a trail you can look back at.
Categories with handlers
Route each category to the person who owns it, instead of to everyone.
Threaded replies
The whole conversation stays on the ticket, not in someone's inbox.
Status & priority
Move tickets through states and raise priority when something is actually urgent.
Activity trail
Who touched the ticket, when, and what they changed.
Knowledge base alongside
Write the answer once as an internal article, then stop answering it weekly.
Assignment
Hand a ticket to a specific employee and track their open count.
Frequently asked questions
Is this a customer support tool?+
No — it's for internal requests between your own employees and the teams that serve them. Customer-facing work belongs in CRM.
Does it cost extra?+
No. Helpdesk and the knowledge base are free in every workspace.
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