Troubleshooting
Employee cannot check in
Troubleshoot common reasons an employee cannot record attendance.
1 min readUpdated Apr 28, 2026
Check account access
Confirm the employee has an active profile and is signing in with the invited email address.
Check shift and rules
Make sure the employee is assigned to the correct team, shift, and attendance policy.
Check device permissions
If GPS attendance is enabled, confirm location permission is allowed on the employee device.
Still blocked?
Contact support with the employee email, device type, and the time they tried to check in.
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